Shipping & Returns

Shipping

All products are shipped from Ontario, Canada

Current processing time is up to 7-12 days not including shipping time

Shipping Time Orders within Canada will be delivered in 2-4 business days Orders sent to the United States will be delivered within 4-6 business days

All packages will be delivered via Canada Post

International Shipping Lunauro is not responsible for covering customs fees and therefore it is the responsibility of the customer to cover customs fees and taxes.

Returns

All items are final sale and there will be no refunds or exchanges.

Cancelled Orders If you wish to cancel your order, please contact me through my email within 48 hours or we will not be able to issue a cancellation.

Lost/Stolen Packages Lunauro is not responsible for lost or stolen packages and refunds or exchanges will not be possible. It is recommended to add shipping insurance to orders in order for package tracking and protection.

Damages upon arrival If there is damage due to shipping please contact me via email (lunauro@outlook.com) within 5 days of receiving your package. Please include your order number as well as photos for proof of damage.